Terms and Conditions


The following items are non-refundable - All items of a personal hygiene nature such as commodes, toilet seats, incontinence products, stockings, tights and similar items, plus any "customised" , "made-to-order", "non-standard" or "Special Order" items.



The majority of our products are guaranteed for 12 months by the manufacturer and some items carry a longer period of guarantee. If the product develops a fault while still within its warranty period, please contact Aid2Mobility Customer services.

PLEASE NOTE - The following items are not covered under warranty - Accidental damage, fair wear and tear, misuse or abuse, adjustments, adaptations or re-programming, consumables such as batteries, tyres, tubes, bulbs and the like.

If goods returned under guarantee are found not to be defective and are in full working order, they will be returned to you. An administration fee of 20% of the price of the goods plus cost of carriage will be charged to you, to cover our incurred costs.


Terms & Conditions of Sale

The following terms and conditions ("The Conditions") will govern all contracts for sale between You (the Customer) and Us (Aid2Mobility), to the exclusion of all other terms and conditions. Please read these Conditions carefully.

These Conditions do not affect your Statutory Rights.

Each order placed by You will be accepted as an offer to purchase the goods subject to these Conditions. By proceeding with an order You are deemed to accept these Conditions. Our email response acknowledging Your order does not constitute acceptance of the order. Your offer is accepted and the contract of sale begins when the goods are despatched.

Your order for goods is subject to availability. If We are unable to supply goods to You for any reason, We will attempt to inform You as soon as possible and refund any monies paid. If Your goods are not available for more than 28 days and We have not contacted You, please contact Aid2Mobility Customer Services.

We do not accept any liability whatsoever for any losses You may suffer if We are unable to supply goods.

All illustrations, descriptions, specifications and advertising on our website are solely to provide approximate descriptions of the goods.

Goods, other than faulty goods, may be returned within 7 working days of You receiving the goods. Any returned goods must be complete, unused, undamaged and in new condition complete with packaging and all accessories, with the packaging unopened.

Goods which do not comply with this condition may not be returned.

All applicable refunds will be processed within 30 days after receipt of the goods, excluding any delivery costs incurred by us.

We accept no liability whatsoever for any failure or delay in performance of our contract caused by any event beyond our reasonable control including, but not limited to, acts of God, war, terrorism, riot or insurrection, industrial dispute, fire, flood, tempest and national emergency.

On receipt of the goods You will be responsible for them and Our responsibility for everything other than damage due to our negligence will end at the time the goods are delivered to You.

It is a condition of sale that You are to examine all goods upon receipt before signing for acceptance of the delivery. In the event of any damage You are to refuse delivery and to note the damage upon the delivery documentation and/or packaging and then contact Aid2Mobility Customer Services within 7 days. Where the Royal Mail Postal Service is used any damage must be reported to Aid2Mobility Customer Services within 7 days of receipt.

If goods arrive in a damaged condition You must inform Us within 7 days of receipt.
If damaged goods returned are subsequently found not to be defective and are in full working order, they will be returned to You. An administration fee of 20% of the price of the goods plus costs of carriage will be charged to you to cover our incurred costs.

All prices are confirmed in Euros and are exclusive of delivery charges.
Whilst every effort is made to ensure all prices confirmed are accurate, on rare occasions there may be a pricing change due to supplier price increase, tax or duty imposition, error or omission.

Prices are validated at the time of order and We reserve the right to make adjustments to any price shown prior to processing Your order. We will inform You of the corrected price and will give You the opportunity to purchase the goods at the correct price.

Payment for goods must be made by You in accordance with our agreement. We do not accept any liability if any details You provide Us with are incorrect or if any order is delayed due to incorrect details.
If You have a complaint, please contact Aid2Mobility Customer Services at the earliest opportunity. We will acknowledge all complaints within 7 working days.

These Terms & Conditions are subject to change at any time without any prior notice.
Any change shall not affect any existing contract between You and Us at the time of such change.


Website Terms & Conditions of Use

This website is owned and operated by Aid2Mobility

We grant You, the user, a non-exclusive licence to use this website subject to the following terms and condition:-

We may terminate this licence at any time without notice.
You may view, use, download and store the material on this website for personal use only.
Unauthorised use of this website may give rise to a claim for damages.

All information on this website is provided in good faith and is subject to change without notice. We accept no liability whatsoever for any inaccuracies, errors or omissions nor does any information constitute advice or recommendation and should not be relied upon.

Your use of this website confirms You have not relied on any such information.

We accept no liability whatsoever for the content of third party website links and do not endorse any website which may be linked. You may not create a link to this website without our prior written consent.

We accept no liability whatsoever as a result of any computer virus or any content error on or in any email from Us or this website.

Your use of this website confirms Your acceptance of these Terms and Conditions


Privacy Policy

We have made every effort to safeguard your privacy and ensure your personal details are protected. You can be confident we will never pass your details on to any third party for marketing purposes. We do however pass information to our couriers and other agents only where necessary for the purpose of completion, fulfilment or delivery of your order. We take every reasonable care to protect your privacy but we accept no liability whatsoever due to unauthorised or criminal access to any data we may hold.



© Aid2Mobility 2013